REFUND POLICY

At FREIGHTEX WORLDWIDE PRIVATE LIMITED, we are committed to providing reliable logistics and shipping services. This Refund Policy outlines the terms under which refunds are processed.

1. Eligibility for Refund

• Refunds are applicable only if the order/service is cancelled before shipment dispatch or service initiation.
• If the shipment has already been booked, processed, or dispatched, refunds may not be applicable.
• In case of duplicate payment or excess payment, the eligible amount will be refunded.

2. Non-Refundable Situations

• Shipments already picked up, in transit, or delivered.
• Delays caused by customs clearance, natural events, or third-party logistics providers.
• Incorrect or incomplete information provided by the customer.

3. Refund Process

• Customers must request a refund by contacting us at info@freightexworldwide.com with order/shipment details.
• Once approved, refunds will be initiated to the original payment method.

4. Refund Timeline

• Refunds are processed within 5-7 working days from the date of approval.
• The time taken for the amount to reflect in the customer's account depends on the payment provider or bank.

5. Partial Refunds

In certain cases, partial refunds may be issued after deducting applicable charges such as booking fees, processing fees, or operational costs.

6. Company-Initiated Refunds

If an order is cancelled by us due to service unavailability or other issues, a full refund will be processed.

Contact Information

For any refund-related queries or to initiate a refund request, please reach out to our support team:

• Email: info@freightexworldwide.com
• Phone: +91 82087 54535

We value your trust and strive to process all legitimate refund requests promptly and fairly.